Student Support Officer

Are you passionate about helping students thrive? Do you have excellent people skills and a proactive approach to problem‑solving? Birkbeck, University of London, is looking for a dedicated Student Support Officer, to join our Student Support & Wellbeing team, and play a key role in supporting students with disabilities and mental health needs.

As a Student Support Officer, you’ll be the first point of contact for students seeking disability or mental health-related support. You’ll triage enquiries, provide straightforward support directly, and ensure students receive accurate information, signposting, and timely guidance.

As Student Support Officer, your responsibilities will include:

• Responding to student queries and identifying when to refer complex cases to specialist advisers
• Meeting students and arranging agreed reasonable adjustments
• Supporting students through the Disabled Students’ Allowance (DSA) application process
• Ensuring accurate, confidential, and timely record‑keeping
• Working collaboratively across departments to ensure reasonable adjustments are implemented.

We’re looking for someone who is:

• Experienced in a customer‑facing environment, able to respond accurately and sensitively to incoming queries
• Organised, with good attention to detail and comfortable following established processes
• Able to handle confidential information with professionalism, and work within agreed boundaries of practice
• Experienced in scheduling, diary management, and minute‑taking - especially for sensitive meetings.

This is an engaging and varied role where no two days are the same. You'll make a meaningful difference in students’ lives and help create an inclusive, supportive learning environment.

Salary and benefits

£31,234 rising to £34,827 per year, Grade 4 on the College's London Pay Scale which includes a consolidated London Weighting Allowance. 

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract
Permanent contract. Full-time (35 hours a week, FTE) or part-time (minimum 0.6 FTE) - please indicate a preference. To apply submit an application form and statement for consideration. Closing date: 18 March, interview date: 31 March 2026. DBS check required. 

Enquiries

If you would like to know more about the role, please contact Kirsty Palmer, Interim Head of Student Wellbeing Services on k.palmer@bbk.ac.uk

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community and backgrounds www.birkbeck.ac.uk/jobs. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.