Student Success Assistant

Are you passionate about student success and looking for an administrative role in higher education? Join Birkbeck, University of London, as a Student Success Assistant, where you will play a crucial role in supporting students as they transition into university life through various programmes and initiatives.

The role will focus on pre-entry communications, on-campus events, information, advice and guidance for students to enable them to feel confident and settled at Birkbeck, as well as mentoring, peer support and student belonging events delivered across the academic year.

As a Student Success Assistant, you will be responsible for:

• Providing administrative support to the Student Transition and Success team - supporting students to prepare for and transition to university study.
• Supporting specific projects like Student Transition, University of Sanctuary, and APP work.
• Scheduling meetings, sending agendas, and taking minutes.
• Assisting with the creation and promotion of departmental resources and communications.
• Managing office tasks, maintaining accurate records and supporting event planning.
• Handling financial administration, including requisitions and transactions.

To be successful as a Student Success Assistant, you should have:

• Good knowledge of administrative systems and office work.
• Excellent IT skills, including MS 365, Excel, and CRM systems.
• Strong organisational and data entry skills.
• Excellent interpersonal and customer service skills.

This is a good opportunity for project assistants, programme administrators, project coordinators, including current students or recent graduates looking for a part time role, and who would like to build on their professional skillset.

If you are enthusiastic about supporting students and have the required skills and experience, we encourage you to apply for the Student Success Assistant role.

Remuneration

£14,696 rising to £16,481 per annum (actual) (pro-rated 0.5/50% of £29,392 - £32,962 FTE). The salary, Grade 4, quoted is on the College's London Pay Scale. Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.

Terms and Conditions

Open-ended, permanent contract. Part-time (17.5 hours a week) hybrid working with occasional office days. Please submit an Application Form for consideration. Closing date: 14 July 2024, interview date: 24 July 2024.

Enquiries

If you would like to know more about the role, please contact Isabelle Habib, Access Manager, at I.habib@bbk.ac.uk

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk, providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes. www.birkbeck.ac.uk/jobs