Programme Administrator

Are you keen to work with students and teaching staff to support an excellent learning experience and student attainment? Do you have a strong customer service focus and administrative experience?

Birkbeck, University of London, is looking for a Programme Administrator to join the Faculty of Business and Law on a full-time, permanent basis this Spring 2025.

As Programme Administrator you will be part of a team supporting a diverse group of students and teaching staff in the delivery of academic programmes. Flexibility and hybrid working also offered with two days a week required in the office. 

You will work closely with academic staff, and other professional services staff, and will:

• Support the delivery of modules and programmes of study, dealing effectively with college processes, systems and procedures
• Deal with student queries and concerns sympathetically and effectively, in all cases, following college policies and procedures to ensure a consistent and high-quality student experience
• Support student success and wellbeing
• Provide administrative support and support Faculty activities.

To be successful as Programme Administrator, you will:

• Be flexible and able to work as part of a team on a variety of projects, using strong organisational skills
• Be able to work collaboratively and cultivate excellent working relationships
• Have excellent communication skills, attention to detail and experience of administration, preferably in an education setting
• Be comfortable using a variety of electronic systems (e.g. Microsoft Office 365, Teams, SITS student records, Moodle etc), though training will be provided.

This opportunity would build on experience as: Programme Officer, Research Degrees Officer, Course Administrator, Education Administrator.

If this sounds like the role for you - join Birkbeck, as a leading London University with a unique mission for widening participation.

Salary and benefits:

£30,803 rising to £34,346 per annum. Grade 4 on the College's London Pay Scale which includes a consolidated London Weighting Allowance. 

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract:

Open-ended, permanent contract. Full-time (35 hours a week). Hybrid and flexibility offered with two days a week on site. Please submit an application form for consideration. Closing date: Sunday 6 April 2025. Interview date: Tuesday 15 April 2025. Previous applications for this post, need not reapply. 

Enquiries:

If you would like to know more about the role, please contact Christian Manna, Programme Manager at c.manna@bbk.ac.uk 

To apply please use the 'Apply' button. If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered - www.birkbeck.ac.uk/jobs

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.