Programme Administrator

Are you keen to work with students and teaching staff to support an excellent learning experience and student attainment? Do you have a strong customer service focus and administrative experience? Birkbeck, University of London, has an exciting vacancy for a Programme Administrator within the Faculty of Humanities & Social Sciences. 

Birkbeck is celebrating its 200th year and student experience is key to our next century. As Programme Administrator you will be part of a team supporting a diverse group of students and teaching staff in the delivery of academic programmes.

As Programme Administrator your responsibilities will be to:

• Support the delivery of modules and programmes of study, dealing effectively with college processes, systems and procedures
• Deal with student queries and concerns sympathetically and effectively, in all cases, following college policies and procedures to ensure a consistent and high-quality student experience
• Support student success and wellbeing
• Provide administrative support and support Faculty activities.

To be successful as Programme Administrator, you will:

• Be flexible and able to work as part of a team on a variety of projects, using strong organisations skills
• Be able to work collaboratively and cultivate excellent working relationships
• Have excellent communication skills, attention to detail and experience of administration, preferably in an education setting
• Be comfortable using a variety of electronic systems (e.g. Microsoft Office 365, Teams, SITS student records, Moodle etc), though training will be provided.

If this sounds like the next challenge for you, then we would love to hear from you! 

Remuneration

£29,392 rising to £32,962 per annum. The salary, Grade 4, quoted is on the College's London Pay Scale. Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.

Terms and Conditions

Open-ended, permanent contract. Full-time (35 hours a week). Monday to Friday 10am – 6pm, with a mixture of on-campus and remote working which currently includes two days in the office. Please submit an Application Form for consideration. Closing date: 8 July 2024.

Enquiries

If you would like to know more about the role, please click on apply below or contact Eden Davis, Programme Manager, at eden.davis@bbk.ac.uk or 0203 926 1805.

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk, providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes. www.birkbeck.ac.uk/jobs