Operations Support Officer

Are you a proactive, detail-oriented professional with a knack for coordination and logistics? Birkbeck, University of London, is seeking a dedicated Operations Support Officer to join our dynamic Estates & Facilities team this Spring. 

As Operations Support Officer, you will be heart of our operations - allocating and managing jobs for our skilled trade technicians, ensuring swift and effective responses across campus. You’ll also play a key part in issuing purchase orders, helping us deliver high-quality services efficiently and on budget.

As part of the team that manages key services such as maintenance, security, cleaning, portering, and the post-room, you will be the first point of contact for day-to-day enquiries. You’ll help ensure service requests are efficiently logged, tracked, and followed up, while also supporting financial and administrative processes behind the scenes. This role is offered on a permanent, full-time (35 hours a week) contract, with a salary of £31,234, rising up to £34,827 per year. 

The Operations Support Officer position involves a variety of responsibilities:

• Act as the first point of contact for maintenance, security, cleaning, and other services.
• Support the operation of helpdesk and job management systems.
• Provide administrative assistance for scheduling and resource prioritisation.
• Raise purchase orders, liaise with suppliers and maintain accurate procurement and financial records.
• Assist with contractor compliance and health and safety requirements.

We are looking for an Operations Support Officer with the following skills:

• Excellent customer service and multitasking abilities.
• Proficient in Microsoft Office, especially Excel.
• Strong organisational and communication skills.
• Experience in a helpdesk or customer-focused environment is desirable.

If you have experience or interest in roles such as Administrative Assistant, Facilities Coordinator, Helpdesk Support, Customer Service Officer, or Office Manager, you might find the Operations Support Officer position at Birkbeck aligns with your career goals - apply with us today. 

Salary and benefits: £31,234, rising up to £34,827 per year, Grade 4 of the College's London Pay Scale which includes a consolidated Weighting Allowance that applies only to staff whose normal contractual place of work is in the London area.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract: Open-ended, permanent contract. Full-time (35 hours a week). Please submit an application form for consideration. Closing date: Monday 6 April 2026, interview date: Wednesday 22 April 2026. 

Enquiries: If you would like to know more about the role, please contact Eliisa Kemppainen, Operations Manager, at e.kemppainen@bbk.ac.uk

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered. 

We welcome applicants from all sections of the community. www.bbk.ac.uk/jobs.The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.