IT & AV Support Team Leader

Birkbeck, University of London, is seeking an IT & AV Support Team Leader to join the Information Services team providing a high-quality, responsive support service to all University staff and students. 

This is an exceptional opportunity to join us as IT & AV Support Team Leader, where you will directly influence the success of teaching, learning, and research.

We are looking for a leader to not just manage, but to inspire a skilled team at the frontline of technology delivery. The role is offered on a permanent contract, full-time, 35 hours per week covering a shift pattern from 8am - 8.30pm, with a salary of £44,247 rising to £50,379 per year. 

As IT & AV Support Team Leader you will;

• Lead and motivate a talented technical support team, coordinating day-to-day activities and ensuring consistent service delivery across our estate, 
• Take ownership of incident management and champion service excellence, ensuring quick, effective resolution for staff and students,
• Be a direct contributor to our ambitious future, including supporting our ongoing digital transformation programme and the significant upgrades to our teaching spaces.

To succeed as IT & AV Support Team Leader you will need;

•  Proven experience of delivering hands-on IT or AV support in a busy, customer-facing environment,
•  Demonstrable ability to lead and motivate a technical support team, guiding their development and performance,
•  A strong understanding of incident management and modern service desk operations.

This position offers an opportunity to build on your leadership, stakeholder engagement, and service management skills within a dynamic, collaborative, and globally recognised institution.

If you are passionate about driving change, and delivering seamless technology experiences within the Information Services team at Birkbeck - apply with us today.

Salary and benefits:
£44,247 rising to £50,379 per year. Grade 7 on the College's London Pay Scale which includes a consolidated London Weighting Allowance. 

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract:
Permanent contract, full-time, (35 hours a week), Monday to Friday, working a shift pattern that covers service hours 8am - 8.30pm, based in the office. Please submit an application form for consideration. Closing date: Monday 19 January 2026, interview date: Tuesday 3 February 2026. 

Enquiries:
If you would like to know more about the role, please contact Angela Ng, IT and AV Support Manager, at A.Ng@bbk.ac.uk

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. www.bbk.ac.uk/jobs. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.